After Sales Service :: Krannich Solar

After Sales Service

Need to resolve a technical issue or have a question regarding a delivery? No problem. Our qualified service team will take care of your request as quickly as possible. 24 hours a day. Simply complete our contact form, call us on +49 7033 3042-230 or send us an e-mail at aftersales@remove-this.de.krannich-solar.com.

: Contact: Alexandra Dahne

: Contact: Thomas Retzer

We'll make sure everything's just right:

Damage in transit

We will always handle and package your goods with the utmost care. If, however, damage occurs in transit, we will quickly replace any defective products without any hassle.

Delays in delivery

If your goods go missing, we will immediately contact our forwarding agent to provide proof of delivery or package tracking documentation. The missing consignment will be tracked down as soon as possible and the delivery rerouted to the right recipient.

Incorrect delivery

If the quantity delivered is not the same as the quantity ordered, we will pick up any excess items or send out any missing ones. This service is, of course, free of charge to you.

Warranty claims

If a claim becomes necessary for PV components under warranty, we will help you make the necessary arrangements with the manufacturer, to quickly get your system back up and running as it should be.

Replacement products

We will replace defective products immediately, not only if they have been damaged in transit but also in the event of product defects.

Pick-up service

If you would like to have products picked up, we would be happy to arrange for our forwarding agent to do so. If the reason for the product being returned falls under the responsibility of Krannich Solar, we will, of course, cover any transport costs.

Technical service for installation issues

If you need any technical information or are having problems with your system, we would be happy to assist. We can help troubleshoot a problem or act as a point of contact between you and the manufacturer in the event of warranty issues.

Review of your system’s functionality and performance

If you are unable to resolve a technical problem yourself, we would be happy to come to you and help you troubleshoot the issue. The standard tools we use to identify a problem quickly are a characteristic curve measuring device and a thermal imaging camera.

Onsite repairs

We always have our toolkits at the ready. Unless we are prevented from doing so for technical reasons, we will, of course, carry out any necessary repairs immediately onsite, quickly and without any hassle.